Customer Zone / My Account portal outage

Incident Report for ONECOMET

Identified

The Customer Zone and My Account platforms are currently inaccessible due to a network issue. While billing and notification functions are still operational, the payment platform integration is not working. To pay an invoice, please use the "Pay an Invoice Online" button located on the website banner (www.onecomet.co.nz), or set up a direct debit authorisation (www.onecomet.co.nz/paymybill).
Posted Jul 18, 2025 - 15:44 NZST
This incident affects: Portals (CustomerZone).