Identified - The Customer Zone and My Account platforms are currently inaccessible due to a network issue. While billing and notification functions are still operational, the payment platform integration is not working. To pay an invoice, please use the "Pay an Invoice Online" button located on the website banner (www.onecomet.co.nz), or set up a direct debit authorisation (www.onecomet.co.nz/paymybill).
Jul 18, 2025 - 15:44 NZST
Jul 18, 2025 - 15:44 NZST
Broadband
Operational
Broadband - Auckland
?
Operational
Broadband - Taranaki
?
Operational
Broadband - Wellington
?
Operational
Voice
Operational
3CX Voice Service
Operational
Cloud Voice Platform
Operational
Voicemail
Operational
Email
Operational
Exchange Online
Operational
Lightsail.nz Email
Operational
Hosting
Operational
NZ-WEST-1 Datacenter
Operational
DaaS
Operational
Mobile
Operational
ONE
?
Operational
2degrees
?
Operational
Portals
Partial Outage
CustomerZone
?
Partial Outage
Payment platforms
?
Under Maintenance
Ping Broadband Website Forms
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Bank and Direct-debit payment reconciliation middleware patches Apr 17, 2025 11:00 - May 17, 2025 11:00 NZST
The direct-debit and bank-feeds middleware that handles payment imports will be removed and reimplemented. In the interim we will manually apply payments after all payment batches have been processed. Payments will be reflected in your account within 5 working days of the payment confirmation message from the payment processor.
Credit-card payments are not impacted, they will reflect on your account within 1 business day.
Posted on Apr 10, 2025 - 23:05 NZST
Credit-card payments are not impacted, they will reflect on your account within 1 business day.
Posted on Apr 10, 2025 - 23:05 NZST